1. Student's Screen Says "Monitoring is Restricted"

During an active session, student screens can have various status messages. If your student's screen says "Monitoring is Restricted", this may be due to a few reasons:

The student may be logged into a non-Chromebook device with their school-issued Google account if the school is configured to monitor Chromebooks only.
The student may be connected to an IP address outside of the designated monitoring IP range or hours

You may notice multiple entries of the student's screen - one may be visible and the other may display a "Monitoring is Restricted" error message. This indicates that a student is logged into their school account on multiple devices, including personal Chromebooks or home computers.

In order to clear the duplicate tile(s) from your active session, the student must log out of their school account on those devices.

2. Student's Screen Says "Waiting For Activity"

Status: "Waiting for Activity"

This status indicates that GoGuardian Teacher is currently unable to capture a student's screen activity.

Possible Cause 1

The OU the student belongs to in the Google Admin Console is currently not allowing screenshots to be captured. This is especially likely when the issue is widespread.

Solution 1

Verify whether screenshots are allowed to be captured in the Google Admin Console, and enable them if they are not allowed. For more information on how to accomplish this, click here.

Possible Cause 2

If your campus, district, or home network operates an additional content filter (other than GoGuardian) or a firewall, that filter or firewall may be blocking connections to GoGuardian's back-end services. This would prevent students from connecting to classroom sessions.

Solution 2

If you are experiencing large-scale connection issues, check your firewall or any additional content filters for blocked connection attempts to the services listed below. If connections are being blocked, please add the corresponding URL to the firewall or filter's whitelist.

For more information on the back-end services that GoGuardian works with, click here.

3. Multiple Student Screens

During classroom sessions, a new card is created for each device used by a student. You may find that students appear on your dashboard multiple times. There are two common scenarios where this can happen. This article will help explain why.

Case 1

Multiple screens, different content

In this case, the student's account is signed into on multiple devices. They may have forgotten to sign out or shared the account information with another student.

Case 2

Multiple instances of the same student, but only one online

Multiple offline devices usually indicate that the student switched devices once or more during the classroom session. Or, the student likely did one of the following:

Swapped their device for a new one
Cleared their browsing history/data
Deleted their user profile from their Chromebook and signed in again.

None of these actions will cause issues with the online instance of the student. Offline devices will be cleared at the end of the session or can be cleared by restarting the session.

If this happens to many students with regularity, your administrator may have "ephemeral mode" enabled in Google Admin Console, which deletes all locally saved user data when the user signs out of the device. GoGuardian considers this a new device and will create a new user card for the device and will continue doing this each time the user signs in and out or reboots the device. In this case, please contact your G Suite administrator with a request to disable "device ephemeral mode."